RamQuest
  • 12-Jul-2018 to 10-Sep-2018 (CST)
  • Plano, TX, USA
  • Full Time

RamQuest is a Texas-based corporation that has been serving the title industry since 1991. As the provider of the Land Title industry's most comprehensive title and settlement solutions, RamQuest's products are currently in use for closings in all 50 states.

We're looking for an enthusiastic, creative person to join our Sales Team and provide innovative ideas to help us achieve our goals. We offer a great team environment, development opportunities and competitive benefits.

Summary

We're looking for a Customer Account Manager to join our Sales Team and provide impeccable customer account management to our valued customers and assist the Strategic Account Manager in delivering effective and creative retention strategies to our existing customers. Must be a Self-starter -  motivated to perform at high level. Curious wants to learn and is interested in a sales career path. Customer focused - enjoys and thrives on resolving issues and client facing. We offer a great team environment, benefits and development opportunities.

 In this position you will,

  • Successfully advocate RQ products and solutions to existing, assigned customer base of small to large Title Insurance Companies.
  • Effectively and promptly resolve customer issues, collaborate with internal teams, follow-up and track issues and escalate as needed
  • Place welcome and check-in calls to existing customer base
  • Assist Strategic Account Manager in building phenomenal customer relationships
  • Provide quotes to customers
  • Enter and update information in the CRM
  • Ensures all customer issues are resolved quickly and to the customer's delight

Qualifications:

  • 2 years of account management experience
  • BA preferred
  • Strong communication skills, active listener and writes clearly and effectively
  • Presents well, articulate and professional, over the phone and in person
  • Proficient computer skills, MS Office Outlook, Word and Excel
  • Intermediate to advanced skills with MS Office Programs, Word, Excel and Outlook
  • Highly organized, able to manage multiple accounts, while delivering excellent customer support
  • Experience with Salesforce, helpful
  • Experience in the Title Insurance Industry, helpful
  • Previous software industry experience, helpful
  • Ability to travel up to 25% 

Additional Information:

  • This is a direct hire opportunity with RamQuest
  • We offer Health, Dental, Vision, and Life Insurance. Short-term/Long-term Disability coverage, and Retirement options
  • Paid vacation, paid sick, and paid company holidays
  • Conveniently located in Plano, TX off of the Dallas North Tollway and Plano Parkway
  • Business hours are 8am - 5pm with some flexibility
  • Casual dress code
RamQuest
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