RamQuest
  • 12-Sep-2017 to 12-Oct-2017 (CST)
  • Plano, TX, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, PTO, Holiday Pay, Floating Holiday and ESSOP


RamQuest is a Texas-based corporation that has been serving the title industry since 1991. As the provider of the Land Title industry's most comprehensive title and settlement solutions, RamQuest's products are currently in use for closings in all 50 states. RamQuest offers a great team environment, development opportunities and a comprehensive benefit plan including Medical, Dental, Vision and an ESSOP plan.

 Job Description:

The Escrow/Title Support Analyst provides professional phone and email support to RamQuest Customers who are utilizing the RamQuest applications. If you are currently working in the Title Insurance Industry, using Title Software, love helping people and love learning new technology,  this may be a great fit for you! 

 

Job Duties:

  • Provide professional phone and email support to RamQuest clients for all modules
  • Responsible for assessing the Customer's business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issue or business need
  • Responsible for accurately logging the call information into the RamQuest call tracking system
  • Responsible for retaining ownership of calls and following up with Customers frequently with current updates until a resolution is reached
  • Research open issues thoroughly and quickly move those issues toward an accurate resolution
  • Expected to develop a thorough working knowledge of each RamQuest application as well the platforms and operating systems utilized
  • Will be required to learn how to use various software utilities as well as develop some knowledge of our programming languages
  • Attend and participate in RamQuest or other job related training courses while maintaining daily department goals
  • Required to participate in on-call rotation, which includes nights, weekends and holidays
  • Any other duties as deemed necessary to provide quality service to the RamQuest client base

 

Required Qualifications:

  • 2-5 years of customer support expeience 
  • A.S Degree or higher in a related field preferred
  • Title Industry applications experience, preferred 
  • Must have a technical aptitude, able to learn new software
  • Experience as an escrow assistant, escrow officer or closing specialist, preferred
  • Previous software customer support experience 
  • Proficient in Microsoft Office Suite and Outlook
  • Able to prioritize Customer issues and escalate or solve with urgency
  • Excellent written, proofreading, and verbal communication skills
  • Must be detail oriented, organized and have the ability to multitask
  • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
  • Must be flexible with a can-do attitude and have the ability to remain professional under high pressure situation
  • Ability to retain and protect confidential material 

Physical/Mental Demands:

  • Ability to work with confidential information.
  • Ability to perform under pressure and be flexible with disruptions throughout the workday.

 

Additional Information:

  • This is a direct hire opportunity with RamQuest
  • We offer Health, Dental, Vision, and Life Insurance. Short-term/Long-term Disability coverage, and Retirement options
  • Paid vacation, paid sick, and paid company holidays
  • Conveniently located in Plano, TX off of the Dallas North Tollway and Plano Parkway
  • Business hours are 8am - 5pm with some flexibility
  • Casual dress code
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