RamQuest
  • 09-Sep-2017 to 08-Oct-2017 (CST)
  • Plano, TX, USA
  • Full Time

RamQuest is a Texas-based corporation that has been serving the title industry since 1991. As the provider of the Land Title industry's most comprehensive title and settlement solutions, RamQuest's products are currently in use for closings in all 50 states.

 

We're looking for a new team member to join our Implementation Team, who will share our passion in delivering a "wow" experience for our valued customers. This position will play a critical role in ensuring proper configuration, installation and system implementation of RamQuest Software. We offer an energetic team environment, full benefits, medical, dental, vision and an ESSOP Plan. 

 

Essential Functions:

  • Utilize strong adaptability skills and become an expert of our proprietary products, through classroom, web and on-the-job training and experience.
  • Demonstrated experience in setting up, configuring, delivering and supporting customer implementation projects
  • Work with internal teams to understand customer requirements
  • Conduct system functions, including setup, maintenance, data loads, user setup and administration for assigned systems
  • Manage client communication throughout the implementation process, provide feedback, follow up and assistance
  • Escalate issues to Engagement Manager as needed
  • Manage multiple implementations, while maintaining on-time deliverables
  • Input RTF documents into the system

Qualifications:

  • 2 years of experience with system implementation, configuration and installation
  • 2 years of experience with SQL, including applying SQL script to SQL database
  • Experience with active directory and Citrix
  • Experience with MICR
  • Strong technical aptitude, enjoys troubleshooting intermediate to complex technical issues
  • Advanced communication skills, able to concisely & effectively explain technical information to non-technical end users.
  • Service -oriented, establishes rapport quickly, with new customers, over the phone and in-person
  • Coordinate and lead client kick off calls
  • Previous title insurance and escrow industry experience, helpful
RamQuest
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