• 25-May-2017 to 25-Jul-2017 (CST)
  • Plano, TX, USA
  • Full Time


Job Description:

The implementation specialist is plays a critical role in supporting the implementation process of our new clients.  The successful candidate serves as a dedicated liaison between the customer and assigned manager to ensure successful completion of implementation projects. Additionally, the role will guide the daily flow of tasks within the Training and Implementation Department. Must have strong organizational skills, able to manage multiple tasks and projects and strong service attitude.

Essential Duties and Responsibilities:

  • Coordinate and monitor multiple implementation projects
  • Conduct welcome and follow up calls to new clients
  • Educate new clients on the implementation process
  • Document notes from welcome calls and creates initial project plan
  • Answer and resolve client calls
  • Initiate and track client cases
  • Prepare daily and/or weekly status reports
  • Monitor all phases of the project and escalate issues when necessary
  • Interact with sales and training representatives as needed
  • Serve as a liaison between the company and client in order to ensure all implementation requirements and targets are met
  • Perform other duties as assigned


  • HS diploma required, Bachelor's degree preferred
  • 2 – 4 years of implementation or project management experience
  • Strong communication and customer relations skills
  • Advanced in MS Office, Excel, Word, PowerPoint and Outlook
  • Ability to work in a fast-paced environment
  • Ability to adapt quickly to changing priorities
  • Title or Real Estate industry experience a plus
  • Previous experience with Sales Force is a plus
  • Previous experience with the RamQuest suite of product is a plus

Additional Information:

  • This is a direct hire opportunity with RamQuest
  • We offer Health, Dental, Vision, and Life Insurance. Short-term/Long-term
  • Disability coverage, and Retirement options
  • Paid vacation, paid sick, and paid company holidays
  • Conveniently located in Plano, TX off of the Dallas North Tollway and Plano Parkway
  • Business hours are 8am - 5pm with some flexibility
  • Casual dress code


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