RamQuest
  • 21-May-2020 to Until Filled (CST)
  • Plano, TX, USA
  • Full Time

RamQuest Software, a leading Software Company - delivers the most comprehensive and intuitive title and settlement production software solutions available in the industry. We have a new opportunity to join our team!

At RamQuest, our customers are at the heart of everything that we do. We continuously strive to nurture our customers' success by delivering the most innovative technology and creative service offerings. As we grow, our goal is to always work to be a champion for our customers so if you're a professional who loves finding new ways to make a difference and you would like to grow with us, let's talk!

RamQuest offers competitive and comprehensive benefit plan including Medical, Dental, Vision and an ESSOP plan.

 

Job Description

This Engagement Manager will work as project manager in a fast paced, constantly changing environment to successfully prepare customers for Go Live with RamQuest.  Responsible for gathering and understanding client business needs, requirements, and processes. Determine, document, and manage timelines, metrics, and expectations. Ability to understand and apply the current process of the client and translate those into the new software. Think quickly and creatively to overcome obstacles and resolve issues. Execute and deliver outstanding customer service throughout the software deployment, development, training, and go-live experience. Appreciate the importance of being part of the foundation of the client's ongoing relationship with the company and its impact on the company's growth and revenue.

Job Duties:

In your Project Manager role, you will be responsible for successfully managing all aspects of multiple small to moderately complex projects concurrently, from inception to implementation, working with our internal teams and with our customer teams. Some of your responsibilities will include: 

  • Develop project plans and oversee all project activities on a day-to-day basis to ensure projects progress on schedule and within budget
  • Coordinate all aspects of project and serve as a liaison between customers, leadership team, and internal and external resources
  • Effectively apply standard project management methodology and enforce project standards
  • Estimate project skill requirements and work with department managers to identify appropriate resources
  • Plan and facilitate planning sessions and training with clients
  • Act as a single point of contact for all project related matters
  • Provide weekly status updates to clients and leadership for ongoing projects

 Qualifications:

  • Bachelor's degree in related field preferred.
  • 5+ years of proven track experience in software implementation project management
  • Must be available to travel up to 30% of time.

Skills & Knowledge Required:

  • Proven ability to influence cross-functional team without formal authority
  • Strong communication skills with exceptional presentation expertise
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to prioritize and handle multiple projects.
  • Strong attention to detail and organizational skills.
  • Proficient in Microsoft Office Suite and Outlook.
  • Previous title industry experience preferred.
  • Previous RamQuest software experience preferred.

Additional Information:

  • This is a direct hire opportunity with RamQuest
  • We offer Health, Dental, Vision, and Life Insurance. Short-term/Long-term Disability coverage, and Retirement options
  • Paid vacation, paid sick, and paid company holidays
  • Conveniently located in Plano, TX off of the Dallas North Tollway and Plano Parkway
  • Business hours are 8am - 5pm with some flexibility
  • Casual dress code
RamQuest
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